Belfast Premises
For Belfast buildings, give the site address, access hours and the equipment that needs attention. Include whether the premises have a shared loading area or a plant room accessed through occupied spaces.
For a current boiler fault, see the repair enquiry information.
Surrounding Towns
Enquiries can identify Lisburn, Newtownabbey, Bangor, Holywood, Carrickfergus or Antrim. State the actual postcode and preferred timing rather than relying on a nearby town name.
Include a postcode, the equipment involved and an on-site contact to discuss the work at that address.
Elsewhere in Northern Ireland
For premises in Craigavon, Portadown, Armagh, Ballymena, Newry, Derry/Londonderry or another Northern Ireland location, include the service scope and an on-site contact.
Our building sectors page covers useful information for education, healthcare, leisure, hospitality and commercial property enquiries.
Location and Timing
Explain whether the work is planned or relates to a current fault. Include the hours when appliances can be shut down and any access arrangements already set by the facilities team.
Use the Northern Ireland enquiry form to describe the premises and work. For a suspected gas escape, contact the Northern Ireland gas emergency service immediately rather than sending a website message.